All questions related to your profile and managing it

• How can I change my password? 423
• I play in several clubs, can I have a single login? 270
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 160
• How do I book for a family member? 22
• I've lost my password. How can I recover it? 243
• How do I change my profile photo and information? 21
• I have several accounts: how do I merge them into a single login? 38
• How do I change the site language? 25
• How do I set my personal access code? 37
• My data: download, leave the club, delete my account 28
• How do I become a club member online? 30

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 154
• Why are some cells pink on the board? 386
• How can I make a booking 948
• How can I book with a guest? 254
• How can I edit a booking? 199
• How can I delete a booking? 300
• All courts are occupied. Can I join the waiting list? 92
• What payment methods are available to me for a booking? 115
• How to create an open booking 57
• How to join an open match 39
• Where can I find the court access code (door code)? 30
• How do I withdraw from an open match? 32
• How do I view my booking history? 19
• How do I see the weekly schedule? 19
• How do I find and book at another club? 29

How do I register for a camp or a school?

• Sign up for a tennis lesson 106

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 29
• How do I pay for a booking with my wallet? 23
• How do I split the payment with my partner? 27
• How do I use my restaurant vouchers? 30
• How do I view and pay my invoices? 34
• How do I download my certificates? 25
• How do I send money from my wallet to another member? 21

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 28
• How do I join my club's WhatsApp groups? 26
• How do I take part in the Défi-Plugin (challenge tournament)? 33

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 33
• How do I turn on dark mode? 30
• How do I install the Plugin.ch mobile app? 29
• How do I choose the notifications I receive on my phone? 24
• Where can I find the messages sent by my club? 31

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 27
• The administration home page 27

• Manage access 68
• Manage membership cards 47
• Manage clubhouse 42
• Manage restaurant credit 32
• Manage email sending 33
• Manage invoicing 36
• Manage member groups 35
• Manage registrations 34
• Manage special days 35
• Manage offers 39
• Manage online payments 35
• Manage billing regions 28
• Manage the club manager 36
• Manage challenge tournaments 31
• Manage RFID validation 38
• Manage general settings 29
• Setting up the accounts (general ledger) 30
• Configure EBICS: connect Plugin.ch to your bank 28
• Gate access log 38
• Manage multiple buildings 32

• Create a new court 44
• Manage court groups 54
• Manage booking periods 49
• Manage court usage 34
• List, edit, or delete a court 26
• Manage sports 37
• Close courts 39

• Create a new season 41
• Edit or delete a season 40
• Open the winter season by copying last season 24
• Link a sport to a season 37

• Manage recurrence authorizations 27
• Manage restrictions 33
• Manage subscription type 49
• Create booking prices: per session or per season 27
• Check rates with the rate grid 34
• Manage non-member and pay-as-you-go deductions 25
• Booking without a subscription: the guest subscription 22

• Create an item 40
• Assign an item to a member 34
• Edit or delete an item 26
• Delete an item assigned to a member 23
• Import linked items from Excel 18

• Display the member list 47
• Create a new member 59
• View a member's detailed information 27
• Display a member's operational data 26
• Manage member subscriptions 32
• Import member data 27
• Print member cards 35
• Print and export the member list 27
• Charge an item to a member or a group 21
• Link a member to a group 30
• Edit and delete a member 29
• Search for a member 39
• Managing duplicates: merging two profiles 32
• Managing units to be deducted: personalised hours and non-members 25
• Manage Swiss Tennis licenses 31
• Topping up a member's wallet 33
• Find and reactivate a removed member 20
• Issue a certificate for a member 31
• Managing families 29
• Handling erasure requests (GDPR) 32

• Add a new sponsor 41
• Invoice sponsors 40
• Re-invoice sponsors 35

• Assign and remove a role 31
• Roles and access: create and edit a role 42

• Gérer son école de tennis : la marche à suivre 18
• Activating the Lessons module 42
• Creating lesson items 31
• Create, edit, and delete a lesson 35
• Manage lesson groups 39
• Manage lesson enrollments 35
• Prerequisite 48
• Invoice and reminder texts 28
• Teachers' schedule 30
• Grouped payments of registrations (basket) 29
• Change the rate of a registration 22
• Copy a lesson for the next season 39
• Changements en cours de saison 26
• Cancel or make up a lesson 28
• Ce que fait le prof 37
• Prix, membres et non-membres 33
• Paiement en ligne et facturation 20
• N° AVS et export Jeunesse et Sport 16
• Questions fréquentes sur les cours 26
• Résoudre les conflits de planning 23
• Proposer des créneaux de préférence 22
• Placer les élèves automatiquement 25
• Envoyer son planning à un professeur 20
• Préparer le planning de la semaine 18
• Reprendre les groupes de la saison passée 22

• Complete management of equipment rental 31

• Find old invoice groups (archives) 43
• Invoice considerations and display 37
• Create invoices 41
• Send invoices by email 33
• Manage payment reminders 34
• Print invoices 33
• List and search invoices 25
• Edit and delete invoices 27
• Invoicing a membership fee or an item: what's the difference? 25
• Automatic reminders for e-mail invoices 32
• Keeping the accounts with the general ledger 35
• Manage family discounts 38
• Import accounts from Excel 36
• Carry an overpayment over to the next invoice 32
• How invoice dates are calculated 32
• Annuler une facture ou une ligne déjà comptabilisée 26
• Transit accounts for online payments 32
• Cancel a reminder and go back to the original invoice 35

• List of bank payments 35
• Processing via bank files 25
• Process a manual payment 43

• Process installments 47

• Managing bookings in the schedule 67
• Configure and use open matches 36
• Manage the set times 33
• Create a promo code and use it 35
• Refund a fixed-hour session that was released and taken again 28
• Moving a booking and creating a recurrence in the schedule 26
• Creating and managing recurrences 30
• The weekly view and the all-sports view 25
• The cash journal and the history of a booking 40
• Manage cash register prices 36
• Offering items with a booking 38
• Deleted bookings and deletion records 24
• Replace a player on a fixed hour 25
• A fixed hour cannot be added: nothing is displayed 27

• Manage automatic emails 42
• Sending bulk emails 32
• Manage messages 45
• History of sent emails 30
• Writing an e-mail with the editor 31
• Birthday and inactive member e-mails 27

• Manage challenge tournaments 37

• Enable partner search 32

• The statistics dashboard 28
• Invoicing bookings from the statistics 26

• Access the program 54
• Booking by a member 60

• Creating and configuring a lesson 41
• Sign up for a tennis lesson 41
• Managing registrations (administrator) 32
• Managing groups and the schedule 34
• Tennis lesson invoicing 36
• Invoicing check and Youth and Sport export 22

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 34
• Adding and editing an employee 32
• Special cases: minor salary, young people, pensioners, LPP 33
• Running the monthly payroll 39
• Entering a compensated absence (army, maternity, illness, accident) 26
• The 13th salary and holidays for hourly employees 34
• Paying salaries and reconciling them with the bank 21
• Correcting an approved payslip 34
• Salary certificates and annual lists 21

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 132
• How can I edit/cancel my booking if I don't have an account? 163